How do I ship my timepiece safely?
We provide a fully insured shipping label upon estimate approval. We recommend double-boxing your timepiece and using tamper-evident tape. For high-value pieces (over $50,000), we arrange armored courier transport.
Do you use genuine parts?
Absolutely. We source only genuine manufacturer components for Rolex, Patek Philippe, and Audemars Piguet to ensure the integrity and value of your investment remains intact.
What is the warranty on repairs?
All full movement overhauls come with a 24-month warranty on performance and water resistance. Partial repairs include a 12-month warranty on the specific work performed.
How long does service take?
Standard overhaul service is typically completed within 4-6 weeks. Vintage restoration or sourcing rare components may require additional time, which will be communicated during the estimate phase.
What brands do you service?
We specialize in Rolex, Patek Philippe, and Audemars Piguet. We also service other luxury Swiss brands including Vacheron Constantin, IWC, Omega, and Jaeger-LeCoultre on a case-by-case basis.
Can you restore vintage watches?
Yes. Vintage restoration is one of our core competencies. We take a preservation-first approach, maintaining original components whenever possible and sourcing period-correct replacement parts when necessary.
How much does a full service cost?
Pricing varies based on movement complexity and required work. A standard automatic movement overhaul typically ranges from $800-$1,500. Complications (chronograph, GMT, perpetual calendar) require additional investment. We provide detailed estimates before any work begins.
Do you offer rush service?
Expedited service is available for an additional fee and is subject to current workload. Contact us directly to discuss timeline requirements and availability.
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